On-call employee
Do you enjoy being on the front line of operational IT support and would you like to help ensure a smooth and secure service for our customers? Are you someone who likes to get to the bottom of things? If so, be sure to read on!
Job description
As part of the on-call team, you will handle a range of technical and security-related enquiries. You will process incoming reports, carry out technical checks, analyse phishing reports, assist customers with configuration or software issues, and escalate matters to the appropriate internal teams where necessary.
You will work within a wider support team responsible for communicating with customers and ensuring incidents are properly followed up. Together, you will form a reliable point of contact for both customers and colleagues, 24 hours a day.
Some of your responsibilities include:
- On a daily basis, you will handle incoming requests from customers and internal teams, ranging from technical support to security-related queries.
- You analyse incoming reports (including phishing and technical issues) and handle them correctly and accurately.
- You share responsibility from the initial report right through to full resolution.
- Thanks to your quick and accurate response, you help customers immediately.
- Together with your colleagues, you form a close-knit support and security team that guarantees quality and continuity.
In addition, you will familiarise yourself with Secutec’s security policy and be prepared to follow it closely and take the necessary actions. These actions include attending training sessions, campaigns and other security-related courses.
Required skills
- You are extremely flexible when it comes to working hours. Day shifts, night shifts, weekend work… you’re up for anything!
- You have a native-level command of Dutch and can communicate fluently in English; knowledge of French is an advantage.
- You have a demonstrable affinity with the IT sector or IT security.
- You can communicate clearly, professionally and in a customer-friendly manner. You are just as comfortable on the phone as you are when drafting clear and accurate emails.
- Administratively, you are punctual and meticulous: ticketing, documentation and follow-up come naturally to you.
- You can handle sensitive information discreetly. Professionalism and confidentiality are essential in this role.
- You are customer-focused, helpful and communicate professionally, even under time pressure.
- You have a sense of responsibility, show initiative and are able to work well under pressure.
- You can quickly analyse situations, make connections and formulate appropriate solutions. You think independently, set priorities and act in a goal-oriented manner, even under time pressure. At the same time, you are a true team player: you enjoy working smoothly with colleagues, but are equally capable of taking on and completing tasks independently.
What do we offer you?
You’ll be offered a challenging and varied role where you’ll learn something new every day and constantly encounter new situations. You’ll join a close-knit team with a strong team spirit, fun activities and regular team-building events. Thanks to a quick induction and intensive on-the-job training, you’ll receive excellent support, after which you can count on extensive training and development opportunities to further strengthen your IT and security skills. You’ll start with a full-time contract on a flexible shift rota (day, night, morning and weekend shifts), with the option of certain shifts working from home.
- Competitive salary
- Meal vouchers
- Hospitalization insurance
- 32 vacation days
Come join our team and make a difference!
At Secutec, we strongly believe in the team.
Our core values are:
- Ownership and initiative are encouraged.
- Belief in knowledge sharing and collective resilience.
- Focus on innovation in our approach.
- Integrity and teamwork.